Q: Where do you ship from, and which areas do you cover? A: All orders are managed and dispatched from our logistics center in Spartanburg, South Carolina. Currently, we ship exclusively to the Contiguous United States (48 lower states). We do not offer shipping to Alaska, Hawaii, P.O. Boxes, or APO/FPO addresses at this time. Please provide a physical street address at checkout to ensure a successful delivery.
Q: How much does shipping cost? A: We offer Free Standard Shipping on orders over $120.00. For orders below this amount, a flat shipping rate of $15.00 applies. There are no hidden fees or surprise charges at checkout.
Q: When will I receive my order? A: Our team works diligently to process your architectural pieces quickly.
Order Handling Time: 1-3 Business Day (Monday – Friday).
Transit Time: 3 – 7 Business Days (Monday – Friday), depending on your distance from our Spartanburg hub.
Total Estimated Delivery: You can typically expect your delivery within 4 – 10 Business Days after placing your order.
Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return window from the date of delivery. To be eligible for a refund, the planter must be in its original, unused condition, free of soil, water stains, or any signs of outdoor weathering, and must be returned in its original professional packaging. Please note that any modifications made to the product (such as drilling additional drainage holes) will void the return eligibility. We are proud to maintain a transparent policy with No Restocking Fees.
Q: Who covers the return shipping costs? A: If the return is due to a product defect or an error on our part (e.g., damaged during transit), Gardeneaselife will cover 100% of the return shipping costs. If the return is due to a change of mind or personal preference, the customer will be responsible for the actual return shipping charges.
Q: How do I initiate a return? A:IMPORTANT: To ensure your refund is processed correctly, you must first contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number and specific instructions. Please do not send items back to the address on your original shipping label without prior authorization, as unauthorized returns cannot be tracked or refunded.
Product Quality & Specifications
Q: Will my planter look exactly like the online photos? A: While we strive for photographic accuracy, many of our pieces (especially the Japi and Ceramic series) feature exclusive textured detailing and simulated natural stone or rust effects. Because of this batch production process, minor variations in color tone and texture grain are normal and expected, making every piece unique. Additionally, due to the high-temperature molding of large containers, a size tolerance of ±3% is considered within professional standards.
Q: What should I do if my item arrives damaged? A: Despite our rigorous protective packaging, the fragile nature of large-scale planters means accidents can occasionally happen during transit. If your order arrives with any cracks or defects, please take clear photos of the damage and the packaging and email them to [email protected] within 48 hours of delivery. We will prioritize a replacement or a full refund for you.
Orders & Payments
Q: Which payment methods do you accept? A: We provide a 100% secure checkout environment encrypted by SSL technology. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Q: Can I modify or cancel my order after it has been placed? A: Because we aim for a 1-day handling time, orders enter our processing system almost immediately. If you need to make a change, please contact us within 12 hours of placing your order. Once an item has been processed for shipment, we are unable to intercept it or make modifications.
Support & Contact Information
For any further inquiries or personalized assistance with your garden project, our Spartanburg-based team is here to help.
